Veritape and ExoIS partnership de-scopes contact centres from PCI DSS

14th June 2011

Veritape is delighted to announce that its CallGuard plug-and-play technology, which makes any call recorder PCI DSS compliant, is now a core part of ExoIS’ updated PeepSafe portal.

ExoIS, a PCI Qualified Security Assessor Company (QSAC), is a leading US provider of information security and compliance services and products. ExoIS is the powerhouse behind PeepSafe, the cost-effective secure portal environment for encrypted email, fax and voice messages, online storage and the safe processing of cardholder data.

UK-based Veritape is an expert in bringing PCI compliance to the contact centre sector, having provided call recording solutions for more than a decade. Its CallGuard technology works with any call recording system, ensuring that all recorded calls are PCI compliant.

Contact centre environments present a real challenge for operators because of high staff turnover and the introduction of malware and viruses from a multitude of different sources. Consequently, maintaining a secure desktop environment and stopping the theft of card data is challenging. The combination of PeepSafe and CallGuard achieves this by completely de-scoping the agent desktop and removing all card data from it. And because the resulting application spans emails, faxes, online storage and voice data, contact centres can, for the first time, totally eliminate card data from their environment.

By deploying PeepSafe, companies can de-scope entire parts of their organization and dramatically reduce their PCI footprint by ensuring that cardholder information is not accidentally re-introduced into their environment. And the ability to reduce the scope of PCI DSS by using software delivered on demand is unique to PeepSafe.

Ruth Xovox, Chief Compliance Strategist at ExoIS, says “CallGuard’s addition to our PeepSafe portal means it adds considerable value to the contact centre industry. We are delighted to be working with Veritape and value their considerable expertise and experience.”

Already widely in use, PeepSafe takes companies’ ability to de-scope entire functions and network segments to a completely new level. “As we’ve seen from recent high-profile breaches, it is so important that contact centers improve data security and eliminate sensitive cardholder data from their environment. PeepSafe coupled with CallGuard is the simplest and quickest way for companies to comply with PCI DSS guidelines on call recording and to de-scope” says Cameron Ross, Managing Director of Veritape. “We are proud to be helping to eliminate fraud and adding value to our customers by partnering with ExoIS.”