|
PCI DSS compliance and call recordingIf your business or organisation takes card payments over the phone and records its calls, under PCI DSS regulations, you cannot store any sensitive authentication data in your call recordings. There are four ways in which you can ensure this data is not stored:
Using CallGuard, you will make your existing call recording system PCI DSS compliant. A neat ‘bolt-on’ to ANY call recording system, it solves the headache created by the demands of making your call recordings PCI DSS compliant. In addition, CallGuard also stops agents from seeing card data, and does not require any changes to your existing payment, telephony or computer systems. ComparisonFor more information on the methods for becoming PCI DSS compliant for call recordings, please see our comparison table. Non-compliant methodsSome approaches to call recording are not compliant with PCI DSS. For a brief description of these, please click here. Veritape’s own call recording systemVeritape, the creators of CallGuard, have a wealth of experience in call recording. Our own system is your best option if you are looking for a call recording solution which is also PCI DSS compliant. For more information on Veritape’s call recording system, please click here. White PaperContact us to request our white paper which contains more information on PCI DSS compliance and call recording . |