WWSI maintenance services have been active since 1989 and
utilise the latest techniques as well as offering 24/7 monitoring
and callouts if required. Our remote access services can assist
in locating and rectifying potential problems before they
occur.
WWSI offer all preventative maintenance services to ensure
the continuing operation of a clients network and systems.
Voice data Networks and cabling networks.
Base Stations and Backhaul Systems.
Wired & Wireless Maintenance Support Service represents
an ongoing partnership between ourselves and our partners
business, ensuring that their communication system meets,
and continues to adapt to, changing business requirements.
With our multi-vendor capability, we provide
end-to-end service and support for networking environments;
whether a small local business or a multi-site national
operation.
The depth and breadth of experience in the Wired & Wireless
organisation together with our ethos of 100% customer care
sets us apart from other suppliers.
Wired & Wireless offers the highest
Quality after-sales service via our specialist teams in
Project Implementation and Customer Support. We provide
remote maintenance support, on-site maintenance and facilities
management.
Our support and maintenance platforms ensure
rapid response times are met. Our clients have access to
a dedicated call line for assistance and service. Our expertise
in support helps deliver fast remote maintenance service,
fast fault diagnoses and correction
resulting in less down time and lower service costs to the
customer. We ensure all service levels agreed are supplied. Wired
& Wireless provide exceptional levels of service that
move beyond a service statement policy by:
Employing world class engineers and providing
thorough training
Holding stock on hand, so service staff
can offer loan units until repair or replacement is organised.
Fielding service calls through our qualified
staff who can assess the call and determine the right
course of action.
Offering telephone support to help our
clients diagnose faults and as such help them to reduce
their network running costs.
Offering various remote dial-in service
Some outcomes of our maintenance systems
include achieving higher levels of productivity, maximising
cost savings and maintaining your competitive edge.
Our knowledge and experience in servicing both mature and
emerging technologies allows our clients to benefit from
complete and individualised support. In helping to migrate
some of our clients to new technology platforms, WWSI continues
to support their existing infrastructure that may no longer
be serviced by the Original Equipment Manufacturer (OEM).
It is our large installed base that enables us to continue
to provide this service to our customers.
With our Maintenance Support Services or FM plan our clients
enjoy peace of mind knowing that our responsive teams are
on their side.
