CallGuard explained

PCI DSS regulations bar organisations taking card payments over the phone from storing sensitive authentication data in any format.

This is presenting a serious problem because most call recording systems are not PCI DSS compliant, raising a whole host of issues.

The good news is that Veritape’s innovative software CallGuard solves the challenge presented by PCI DSS once and for all.

CallGuard works with any call recording system

Any organisation which uses a call recording system can quickly become PCI DSS compliant by adding CallGuard.

So if you use Verint / Witness, NICE, ASC, Magnetic North or any other call recording platform and are racking your brains trying to work out how to become PCI DSS compliant, CallGuard will deliver. No integration or development is necessary. And of course, CallGuard also operates seamlessly with Veritape’s own call recording software.

Here are some key points that you should know about CallGuard:

• It works with any call recording system.
• It is simple to install, and no time-consuming integration or project management work is necessary.
• It has been proven to be a less-expensive route to becoming PCI DSS compliant than any other method (even those proposed by your existing call recording provider).
• You keep every aspect of your existing technology. There are no changes to your call recording or phone systems, your CRM platform, your payment processes, or (critically) your payment provider.
• If you do change any of those things in the future, CallGuard will continue to work and work and work…here’s how:

CallGuard eliminates the risk of internal data theft

CallGuard also solves the growing problem of internal data security, which is known to be an issue within contact centres. In summary, Agents, Supervisors, Team Leaders and everybody else in the contact centre environment are completely isolated from the transaction and never see the card data. Click here for more details.

How does CallGuard work?

Beautifully simply. It blocks the recording of sensitive data whilst still recording calls by detecting and blocking DTMF tones. Find out more about how CallGuard works.

Delivering top-notch customer service

One of CallGuard’s huge advantages is that the customer never has to be put on hold during the course of a transaction. Unlike some PCI compliant call recording solutions, there is no need to resort to an automated external IVR which means that your Agents stay fully in control of the whole conversation and you can continue to give your customers the personal touch.

• The telephone call is recorded (no need for pause and resume)
• the sensitive payment card data is completely omitted from the call recording (delivering PCI DSS compliance)
• the agent retains full control of the call (the customer is not put on hold or transferred to an IVR)

For more information on how CallGuard can help your business or organisation, call 1300 765 543 or contact us.