Cut contact centre fraud

If your business or organisation takes payments by phone, there will inevitably be some risk of fraud within your contact centre.

Whether driven by collusion with outside parties or through simply ignoring company IT policies, the risk of fraud taking place within your contact centre is an operational reality. CallGuard will help you to mitigate that risk, improve your contact centre data security and by association make your contact centre a happier place to work in. This short video shows you how:

CallGuard isolates Agents from transactions. The DataShield element of CallGuard prevents staff seeing card data on screen and eliminates the possibility of card data theft. Customers never tell the Agent their card details, and the Agent never sees the customer’s card details on screen. The same process ensures that any screen recording system also becomes PCI DSS compliant automatically.

Universal compatibility

CallGuard works with any call recording system, in any business environment. Click here to find out more.