Five ways to make call recordings PCI DSS compliant

PCI DSS is becoming an accepted regulatory necessity. Differing interpretations of the guidelines can cause confusion to businesses seeking to become PCI DSS compliant. There is no single approved method for making call recordings compliant. In fact, there are several PCI DSS compliant methods and, if you are looking for such a solution, you need to [...] More

Five urban legends about PCI DSS and call recording

As the PCI DSS directive has established itself, inevitably urban legends about it have also evolved, causing confusion for organisations and individuals alike. One of Veritape’s core values is to deliver straightforward technology which is easy to both understand and use. In our opinion, the confusion around PCI DSS is not necessary and we think that [...] More

PCI DSS + call recording - key facts in plain English

The PCI DSS call recording guidelines are maturing. In parallel, conflicting and sometimes inaccurate interpretations of the directive are becoming more prevalent. The end customer, for whom the guidelines have been introduced, appears to being lost in the mix. And for a business seeking to sort out their PCI DSS compliance needs, it is becoming a [...] More

A big well done to CPM

Congratulations to our customer, CPM. CPM’s Pan-European, multi-channel contact centre of excellence, based in Barcelona has recently received the accolade of full PCI DSS accreditation. Achieving complete [...] More

What does CallGuard have in common with jellyfish and coloured stones?

They all use types of filter. Nuclear power plant filter: stops jellyfish - www.bbc.co.uk/news/uk-scotland-edinburgh-east-fife-13971005. Chelsea filter: stops particular wavelengths of light, to assist the identification of coloured stones - http://en.wikipedia.org/wiki/Chelsea_filter[...] More

Is Netflix’s headache just the tip of an iceberg?

Netflix has recently sacked a call centre employee for stealing credit card numbers from customers.US based Netflix is the world’s largest online film rental service, with more than 23 million members in the US and Canada. Retail Innovator of the Year in 2007 (National Retail Federation) and number one ecommerce company for customer satisfaction (American [...] More

PCI SSC issues new guidance on payment card data and call recording

The information supplement released today by the PCI SSC about the storage of sensitive card data in recorded telephone calls from the PCI SSC confirms the CallGuard approach. CallGuard is a technology for simply and quickly removing cardholder data from telephone calls before they are recorded.Nadeem Hussain, Veritape’s Business Development Director says “Since[...] More