Five ways to make call recordings PCI DSS compliant

PCI DSS is becoming an accepted regulatory necessity. Differing interpretations of the guidelines can cause confusion to businesses seeking to become PCI DSS compliant. There is no single approved method for making call recordings compliant. In fact, there are several PCI DSS compliant methods and, if you are looking for such a solution, you need to [...] More

Five urban legends about PCI DSS and call recording

As the PCI DSS directive has established itself, inevitably urban legends about it have also evolved, causing confusion for organisations and individuals alike. One of Veritape’s core values is to deliver straightforward technology which is easy to both understand and use. In our opinion, the confusion around PCI DSS is not necessary and we think that [...] More

What does CallGuard have in common with jellyfish and coloured stones?

They all use types of filter. Nuclear power plant filter: stops jellyfish - www.bbc.co.uk/news/uk-scotland-edinburgh-east-fife-13971005. Chelsea filter: stops particular wavelengths of light, to assist the identification of coloured stones - http://en.wikipedia.org/wiki/Chelsea_filter[...] More

Is Netflix’s headache just the tip of an iceberg?

Netflix has recently sacked a call centre employee for stealing credit card numbers from customers.US based Netflix is the world’s largest online film rental service, with more than 23 million members in the US and Canada. Retail Innovator of the Year in 2007 (National Retail Federation) and number one ecommerce company for customer satisfaction (American [...] More

Solidly secure. Two words that Sony’s CISO may be dreaming of…

Even big players like Sony can trip up. You can’t miss the news that more than 100 million Sony customers who played games on its Online Entertainment have had their personal details stolen by hackers; allegedly this includes more than 12,000 credit and debit card numbers. In a case of the [...] More

PCI SSC issues new guidance on payment card data and call recording

The information supplement released today by the PCI SSC about the storage of sensitive card data in recorded telephone calls from the PCI SSC confirms the CallGuard approach. CallGuard is a technology for simply and quickly removing cardholder data from telephone calls before they are recorded.Nadeem Hussain, Veritape’s Business Development Director says “Since[...] More

Veritape and nuBridges join to improve call centre data security and reduce PCI DSS scope

At the recent PCI SSC European Community Meeting in Barcelona (October 19 2010) we were very pleased to announce our partnership with nuBridges and the integration of CallGuard into announce our partnership with nuBridges and the integration of CallGuard into nuBridges Protect™ Token Manager. This new development adds an extra level of data security protection [...] More

Tackling the contentious side of PCI DSS and call recording

Veritape’s Managing Director, Cameron Ross, recently spoke at Vendorcom’s conference on PCI and Payment Security. Vendorcom is a user group for businesses involved in the cards and payments industry and aims to provide clarification, information and support amidst the murky world of regulation and compliance in this field. [...] More