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Five ways to make call recordings PCI DSS compliantPCI DSS is becoming an accepted regulatory necessity. Differing interpretations of the guidelines can cause confusion to businesses seeking to become PCI DSS compliant.
There is no single approved method for making call recordings compliant. In fact, there are several PCI DSS compliant methods and, if you are looking for such a solution, you need to [...] More Five urban legends about PCI DSS and call recordingAs the PCI DSS directive has established itself, inevitably urban legends about it have also evolved, causing confusion for organisations and individuals alike.
One of Veritape’s core values is to deliver straightforward technology which is easy to both understand and use. In our opinion, the confusion around PCI DSS is not necessary and we think that [...] More PCI DSS + call recording - key facts in plain EnglishThe PCI DSS call recording guidelines are maturing. In parallel, conflicting and sometimes inaccurate interpretations of the directive are becoming more prevalent.
The end customer, for whom the guidelines have been introduced, appears to being lost in the mix. And for a business seeking to sort out their PCI DSS compliance needs, it is becoming a [...] More What does CallGuard have in common with jellyfish and coloured stones?They all use types of filter. Nuclear power plant filter: stops jellyfish - www.bbc.co.uk/news/uk-scotland-edinburgh-east-fife-13971005. Chelsea filter: stops particular wavelengths of light, to assist the identification of coloured stones - http://en.wikipedia.org/wiki/Chelsea_filter[...] More Is Netflix’s headache just the tip of an iceberg?Netflix has recently sacked a call centre employee for stealing credit card numbers from customers.US based Netflix is the world’s largest online film rental service, with more than 23 million members in the US and Canada. Retail Innovator of the Year in 2007 (National Retail Federation) and number one ecommerce company for customer satisfaction (American [...] More CallGuard well received at Vendorcom’s Breakfast Briefing12th April - Cameron Ross presented an overview of CallGuard at Vendorcom’s PCI and Payment Security Retailer Breakfast Briefing on call recording. CallGuard is the proven, easy-to-implement answer to making any call recording system comprehensively PCI DSS compliant. Contact Veritape for a copy of Cameron’s presentation.[...] More PCI SSC issues new guidance on payment card data and call recordingThe information supplement released today by the PCI SSC about the storage of sensitive card data in recorded telephone calls from the PCI SSC confirms the CallGuard approach. CallGuard is a technology for simply and quickly removing cardholder data from telephone calls before they are recorded.Nadeem Hussain, Veritape’s Business Development Director says “Since[...] More Looking to achieve PCI DSS compliance for call recording in your contact centre?Protecting card payment data in a complex contact centre environment has always presented a challenge for PCI DSS compliance. If you are looking to achieve PCI DSS compliance for your call recording but aren’t sure where to start, please contact us and ask for our guide to the options available called ‘PCI compliance options for [...] More Veritape CallGuard brings PCI DSS compliance to any call recording systemYour decision to purchase a call recording system involved a considerable investment of time and money. You will have considered how each possible solution would add value to your business, in particular key areas.
One area which may not have been high on the list of criteria at the time is the PCI DSS (Payment Card [...] More Tackling the contentious side of PCI DSS and call recordingVeritape’s Managing Director, Cameron Ross, recently spoke at Vendorcom’s conference on PCI and Payment Security. Vendorcom is a user group for businesses involved in the cards and payments industry and aims to provide clarification, information and support amidst the murky world of regulation and compliance in this field. [...] More |
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