Veritape Blog

Veritape CallGuard brings PCI DSS compliance to any call recording system

Your decision to purchase a call recording system involved a considerable investment of time and money. You will have considered how each possible solution would add value to your business, in particular key areas.

One area which may not have been high on the list of criteria at the time is the PCI DSS (Payment Card Industry Data Security Standards). These are the guidelines which ban the storage of sensitive credit card data in any format, including in recorded telephone calls.

Increasingly, compliance with PCI DSS is is critical to a business’ strategy.

Having already purchased a call recording system, how do you now meet PCI DSS requirements and still retain the benefits of your chosen recording approach?

Luckily, help is at hand.

CallGuard is a new technology which is going to change the landscape for thousands of businesses taking credit card payments over the phone.

For the first time, any business which already owns a call recording system can easily and simply ‘bolt on’ PCI compliance. Whether you use Verint/Witness, NICE, ASC Telecom or any other call recording platform, Veritape CallGuard will work for you.

Here’s the really amazing thing about CallGuard:

• It’s simple (incredibly so). There’s no time-consuming integration work, no project plans, no requisitioning of 6 weeks of your IT team’s time (which invariably can’t start for another 4 months because they’re tied up).
• It’s less expensive than implementing PCI compliance in any other way (even those proposed by your existing call recording provider).
• You keep every aspect of your existing technology. No changes to your call recording or phone systems, your CRM platform, your payment processes, or (critically) your payment provider. (And if you change any of those things next month or next year, Veritape CallGuard just continues to work…)

And Veritape CallGuard has another trick up its sleeve…

Agents continue talking with a customer during a transaction, but don’t come anywhere near the card data!

Not only does Veritape CallGuard ensure PCI DSS compliance for recorded calls, but also solves the growing problem of internal data security. With Veritape CallGuard, the customer never tells the Agent their card details, and the Agent never sees the card details on screen. Customers type their card details using the telephone keypad, and Veritape CallGuard automatically ‘types’ them into your payment application (but hidden, like ‘*****’ password information). In this way, Agents are completely isolated from the transaction, but they continue to have full control over the call and talk with the customer at all points.

PCI compliance and a “clean desk” policy without the practical challenges of implementing one - it doesn’t get much better than this!

Oh, and…

Veritape continues to provide industry-leading call recording, of course.