Veritape Blog

PCI SSC issues new guidance on payment card data and call recording

The information supplement released today by the PCI SSC about the storage of sensitive card data in recorded telephone calls from the PCI SSC confirms the CallGuard approach. CallGuard is a technology for simply and quickly removing cardholder data from telephone calls before they are recorded.

Nadeem Hussain, Veritape’s Business Development Director says “Since Veritape’s launch of CallGuard in 2010, our customers have found it simple to automatically filter out cardholder data from their contact centre recordings. The CallGuard approach mirrors exactly the approach described in today’s PCI SSC statement, which clearly states that no sensitive authentication data should be stored in recorded phonecalls. CallGuard can also eliminate card data automatically from agents’ computer screens, eliminating the possibility of theft and also ensuring screen recording application are PCI DSS compliant.”

Today’s statement from the PCI SSC will impact companies which may be about to invest in technology to protect their call recordings. For an understanding of how the changes may affect your business, please contact Veritape.