Looking to achieve PCI DSS compliance for call recording in your contact centre?

Protecting card payment data in a complex contact centre environment has always presented a challenge for PCI DSS compliance. If you are looking to achieve PCI DSS compliance for your call recording but aren’t sure where to start, please contact us and ask for our guide to the options available called ‘PCI compliance options for [...] More

Protecting cardholder data in a complex contact centre environment

Recently Veritape exhibited at the PCI London conference in (wait for it….) London. Cameron Ross, Veritape’s Managing Director, gave an educational presentation with Neira Jones. Neira is the Head of Payment Security for Barclaycard, and has recently been voted as one of the Top 10 most influential Information Security people in [...] More

Veritape and nuBridges join to improve call centre data security and reduce PCI DSS scope

At the recent PCI SSC European Community Meeting in Barcelona (October 19 2010) we were very pleased to announce our partnership with nuBridges and the integration of CallGuard into announce our partnership with nuBridges and the integration of CallGuard into nuBridges Protect™ Token Manager. This new development adds an extra level of data security protection [...] More

Veritape CallGuard brings PCI DSS compliance to any call recording system

Your decision to purchase a call recording system involved a considerable investment of time and money. You will have considered how each possible solution would add value to your business, in particular key areas. One area which may not have been high on the list of criteria at the time is the PCI DSS (Payment Card [...] More

Confirmation that storing credit card data in recorded telephone calls is forbidden

The Payment Card Industry Security Standards Council (PCI SSC) has formally clarified that storing sensitive credit card data in digital call recordings is forbidden(Please note, there is now an updated blog posting on this topic - read it here). In an update to their ‘frequently asked questions’ document on call recording, the PCI SSC has [...] More

Tackling the contentious side of PCI DSS and call recording

Veritape’s Managing Director, Cameron Ross, recently spoke at Vendorcom’s conference on PCI and Payment Security. Vendorcom is a user group for businesses involved in the cards and payments industry and aims to provide clarification, information and support amidst the murky world of regulation and compliance in this field. [...] More

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