License

CAUTION: To do this, Alert to be launched with administrator rights because it will write to the registry. If you have a lic file (ALERT software version 3.5 Rev 3 or later), to record a new license, proceed as follows:

• Copy the license file in the Alert software directory (It should replace the existing file, if there is one.)
• Run the software to license
• Click on the menu "?" then About ALERT.
• In the "About ALERT" window, click the "Register" button ...
• Select the new license file .lic

The software is now registered. If you have an activation code instead of a license file:

• Run the software to license
• Click on the menu "?" then About ALERT.
• In the About ALERT window, click the "Register" button ...
• In the "Installation Code" field, enter the activation code.

The software is then properly registered.

Symptom:The USB key is not recognized after installing Alert on a machine using Safenet license management solutions (PCVue, etc ...)

Cause: A Sentinel driver was installed during the installation of Alert but a Sentinel driver was already present on the machine for another software.

Resolution: In case 2 Sentinel drivers were installed, you must uninstall both and reinstall a Sentinel driver.To avoid this problem, if a Sentinel driver is already installed on the machine, you must uncheck the "Protection key drivers" during the installation of our Micromedia solution.

There can be several causes:

1. the dongle is not or not correclty plugged in.
2. the driver of the dongle is not installed (in this case you need to fetch the driver in the Alert installation CD in the folder Sentinel.
3. If the drivers are correctly installed, check that you have administrator rights on your computer because it means that Alert has failed to register its license in the registry.
4. The key is faulty: In that case the Alert installation CD contains a utility called KeyDiag.exe that reads the dongle and checks if it works. If the dongle is OK there will be a software code and a message that says "No errors" (Pas d'erreur). If another error message appears, make a screenshot and send it to us.
5. The dongle was inserted into the USB port BEFORE installing ALERT. In this case, Windows has installed its own drivers that prevent access to the ALERT dongle.

Follow the procedure below to reinstall the appropriate drivers:

1. Connect the dongle
2. Uninstall the drivers for the dongle: Sentinel Protection Installer 7.3.0 (editor SafeNet, Inc.).
3. Uninstall the Windows drivers associated with the dongle (Start -> Control Panel -> Device Manager on -> Bus Controller USB -> USB device associated with the key
4. Remove the dongle
5. Restart the machine
6. Install from the Micromedia International CD-ROM, only the dongle drivers (Protection key drivers)
7. Insert the dongle
8. Launch the Micromedia software, the dongle is now recognized.

IMPORTANT: You must remove the dongle before reinstalling the driver

Windows 7:

• it is possible that the dongle is not seen at first startup: restart the PC and it should correct the problem.
• registering the lic file might not go well (can not write in the registry), you must change the access level in Alert.exe "compatibility " tab and tick the checkbox "Run this program as administrator".

Sentinel drivers are compatible with Windows 98/ME/NT/2000/XP/Server 2003/2008/Vista & Windows 7 (32 bit and 64 bit). Click here to download the latest Sentinel driver