Modem

This document details how to install an analog modem in Alert.

This document details how to install ISDN modems with CAPI interface to work with ALERT.

To make 2 simultaneous calls with ALERT and an ISDN modem, you must define 2 CAPI ports (one for each physical line)

You cannot install several ISDN modems on the same machine because only a single modem will be recognized

The solution would be to have a EICON type card allowing more communications or ISDN cards with an embedded controller that will recognize the other ISDN cards.

This document can help diagnose problems with ISDN modem.

This document details how to install a BAUSCH modem in Alert.

This document details how to install a Sierra Wireless AirLink Fastrack Xtend modem.

Olitec does not configure the vocal mode on modems by default, no country is selected, so it must be done manually.

• Close the Alert software
• Start HyperTerminal
• Create a session on the serial port where the modem is connected (Com1, Com2, ...)
• The default Com port settings are correct (Speed, Bit, ...)
• Enter the command AT+GCI = 3D followed by "Enter". Warning: The country code "3D" is for France. (see other country codes below)
• The modem should answer OK
• Restart the Alert software

Country codes:

• South Africa: 9F
• Germany: 42
• Australia: 09
• Austria: 0A
• Belgium: 0F
• Brazil: 16
• Bulgaria: 1B
• Canada: 20
• China: 26
• Korean 61
• Denmark: 31
• Spain: A0
• United States: B5
• Finland: 3C
• France: 3D
• Greece: 46
• Holland: 7B
• Hong Kong: 50
• Hungary: 51
• India: 53
• Ireland: 57
• Israel: 58
• Italy: 59
• Japan: 00
• Luxembourg: 69
• Malaysia: 6C
• Mexico: 73
• Norway: 82
• New Zealand: 7E
• Philippines: 89
• Poland: 8A
• Portugal: 8B
• Czech and Slovak Republic: 2E
• UK: B4
• Russia: B8
• Singapore: 9C
• Sweden: A5
• Switzerland: A6
• Taiwan: FE

CAPI 1.1

• 2001 incorrect controller
• 2002 incorrect PLCI
• 2003 incorrect NCCI
• 2004 incorrect type
• 31xx Check local ISDN CAPI software
• 3101 B-channel incorrectly coded
• 3102 Info-mask incorrectly coded
• 3103 Serviced EAZ-mask incorrectly coded
• 3104 Serviced SI mask incorrectly coded
• 3105 B-channel protocol, level 2 incorrect
• 3106 DLPD incorrect
• 3107 B-channel protocol, level 3 incorrect
• 3108 NCPD incorrect
• 3109 NCPI incorrect
• 310A Flags incorrectly coded
• 32xx Check local ISDN PC configuration
• 3201 Controller error
• 3202 Conflict between registrations, check SI mask and EAZ
• 3203 Function not supported
• 3204 PLCI not active
• 3205 NCCI not active
• 3206 B-channel protocol, level 2 not supported
• 3207 Changeover of B-channel protocol, level 2 in this state not possible
• 3208 B-channel protocol, level 3 not supported
• 3209 Changeover of B-channel protocol, level 3 in this state not possible
• 320A Unsupported parameters in DLPD
• 320B Unsupported parameters in NCPD
• 320C Unsupported parameters in NCPI
• 320D Data length not supported
• 33xx Check local ISDN PTT hardware
• 3301 Error on setup of D-channel, level 1
• 3302 Error on setup of D-channel, level 2
• 3303 Error on setup of B-channel, level 1
• 3304 Error on setup of B-channel, level 2
• 3305 Abort D-channel, level 1
• 3306 Abort D-channel, level 2
• 3307 Abort D-channel, level 3
• 3308 Abort B-channel, level 1
• 3309 Abort B-channel, level 2
• 330A Abort B-channel, level 3
• 330B B-channel connection, level 2 re-established
• 330C B-channel connection, level 3 re-established
• 34xx Abort by network, low order 8 Bit contain the cause value according

CAPI 2.0

• 1001 Too many communications programs are using the CAPI driver. Close down the application you do not need.
• 1008 The operating system is overloaded. Close down all applications and restart your PC.
• 1009 The CAPI driver is not ready. Check that your CAPI driver is shown in the Device Manager list (Control Panel: Devices). Reinstall the driver.
• 1108 The operating system is overloaded. Close down all applications and restart you PC.
• 1109 The CAPI driver is not ready. Check that your CAPI driver is shown in the Device Manager list (Control Panel: Devices). Reinstall the driver.
• 2001 Message not supported in current state
• 2002 Illegal Controller / PLCI / NCCI. The ISDN adapter you set up was not found.
• 2003 Out of PLCI. The CAPI driver is requesting too many simultaneous connections.
• 2004 Out of NCCI. The CAPI driver is requesting too many simultaneous connections.
• 2005 Out of LISTEN
• 2006 The CAPI driver is requesting more analog fax connections than the hardware of your ISDN adapter can support. You can work round this problem by turning off the fax option in the settings for your CAPI driver.
• 2007 Illegal message parameter coding.
• 30xx Check local ISDN PC configuration
• 3001 B1 protocol not supported
• 3002 B2 protocol not supported
• 3003 B3 protocol not supported
• 3004 B1 protocol parameter not supported
• 3005 B2 protocol parameter not supported
• 3006 B3 protocol parameter not supported
• 3007 B protocol combination not supported
• 3008 NCPI not supported
• 3009 CIP Value unknown
• 300A Flags not supported (reserved bits)
• 300B Facility not supported
• 300C Data length not supported by current protocol.
• 300D Reset procedure not supported by current protocol.
• 33xx Check local ISDN PTT hardware
• 3301 Protocol error layer 1 (broken line or B-channel removed by signaling protocol). There is no physical connection to the ISDN network. Check the cable connection between the ISDN adapter and ISDN port. Are you using a suitable cable? Is the connection socket properly installed? Is the ISDN network terminator correctly activated? Do you have other devices on your ISDN line that are maybe faulty or that are blocking the S0 bus?
• 3302 Protocol error layer 2. Could not connect to the ISDN network. This may be due to a wrong ISDN protocol. Have you set "1TR6" (German ISDN) as ISDN protocol even though your ISDN line is set up for "DSS1" (Euro ISDN), or vice versa?
• 3303 Protocol error layer 3
• 3304 Another application got that call. With an incoming call, the network passes the number called (MSN) to all devices on the ISDN line. The devices then react according to how they are set up, by ringing, ignoring the call or by answering the call. Only ONE device can answer the call in each case. The error occurs when several devices react to the call. The device that answers the call first gets the connection. No connection is established for the others.
• 3301-3310 A modem (ISDN adapter hardware or software) made available by the CAPI driver displays the message that the connection has been cancelled.
• 3311-3318 A modem (ISDN adapter hardware or software) made available by the CAPI driver displays the message that the connection has been cancelled.
• 34xx Abort by network, low order 8 Bit contain the cause value, the MSB is used to signal an error, but is not set by all ISDN-CAPI 2.0 implementations:
• 3401 Unsigned number
• 3402 No route to specified transmit network
• 3403 No route to destination
• 3406 Channel unacceptable
• 3411 User Busy
• 3412 No user responding
• 3413 No answer from user
• 3415 Call reject
• 3416 Number changed
• 341A Non-selected user clearing
• 341B Destination out of order
• 341C Invalid number format
• 341D Facility rejected
• 341E Response to status inquiry
• 341F Normal, unspecified
• 3480 Normal termination
• 3481 Unallocated (unassigned) number. "No connection under this number". The number you are calling could not be reached because it has no line assigned to it. The phone number has the right format, however. Enquire at your telephone company or the operator of your telephone exchange what the correct number is.
• 3482 No route to specified transit network
• 3483 No route to destination
• 3486 Channel unacceptable
• 3487 Call awarded and being delivered in an established channel
• 3490 Normal call clearing. Connection terminated normally. One of the users of the connection cancelled the connection. The connection was not cancelled by the ISDN network.
• 3491 User busy. The number you are calling cannot answer any calls at the moment because all channels are being used.
• 3492 No user responding. The number you are calling did not answer within the time period required by your connection. There is probably no terminal device connected to the number you are calling. Contact the other party to establish the cause.
• 3493 No answer from user (user alerted). The number you are calling confirmed call received within the time period required, but a connection was not established, however. If the terminal device of the other party is a telephone, then it rang but the call was not answered. Try again later.
• 3495 Call rejected. The device reached under the phone number refused the call, although it was not busy and was able to answer the call. For example: if the ISDN option "Call waiting" is activated on the other party's line, a telephone can answer your call even if a call is in progress at the time. This error message occurs when your waiting call is refused by the person you are trying to reach.
• 3496 Number changed. The phone number of the party you are calling has changed. Contact your telephone company for the new number.
• 349A Non-selected user clearing.
• 349B Destination out of order. The terminal device on the number you are calling could not be reached, because the port for this device did not work. A possible cause of this is that the other party's terminal device is not connected or not turned on, or it is not working properly. Contact the other party to find out the cause.
• 349C Invalid number format. The party you are calling could not be reached because the number you called is in the wrong format or incomplete.
• 349D Facility rejected. At the moment there is no channel free for a call.
• 349E Response to STATUS ENQUIRY.
• 349F Normal, unspecified.
• 34AA Telephone exchange overloaded. Wait a while and try again.
• 34A2 No circuit / channel available
• 34A6 Network out of order. Problems in the ISDN network. Wait a while and try again.
• 34A9 Temporary failure. Temporary problems in the ISDN network. You can try again immediately.
• 34AA Switching equipment congestion
• 34AB Access information discarded
• 34AC Requested circuit / channel not available
• 34AF Resources unavailable, unspecified
• 34B1 Quality of service unavailable
• 34B2 Requested facility not subscribed
• 34B9-34CF An ISDN service or an ISDN option was requested that is not available or not supported by the equipment being used. This service or option may need to be enabled by the operator of the ISDN network for you or for the other party.
• 34B9 Bearer capability not authorized.
• 34BA Bearer capability not presently available.
• 34BF Service or option not available, unspecified
• 34C1 Bearer capability not implemented
• 34C2 Channel type not implemented
• 34C5 Requested facility not implemented
• 34C6 Only restricted digital information bearer capability is available
• 34CF Service or option not implemented, unspecified.
• 34D1 Invalid call reference value
• 34D2 Identified channel does not exist
• 34D3-34D6 Problems parking calls and resuming parked calls. It may be that when you parked the call you chose a code number that is already occupied. Or it could be that when you tried to resume the call you used the wrong code number. Perhaps you tried to resume a call that was not parked in the first place. Parked calls are only available for about two minutes. The call could also have been cancelled by the other person while it was parked.
• 34D3 A suspended call exists, but this call identity does not
• 34D4 Call identity in use
• 34D5 No call suspended
• 34D6 Call having the requested call identity has been cleared
• 34D8 Incompatible destination. The terminal device of the other party is not compatible with the terminal device that is making the call. The call cannot be answered, therefore. This error could occur, for example, when a digital fax device (G4 fax) is called by a telephone.
• 34DB Invalid transit network selection
• 34DF Invalid message, unspecified
• 3,40E+01 Mandatory information element is missing
• 3,40E+02 Message type non-existent or not implemented
• 3,40E+03 Message not compatible with call state or message type non-existent or not implemented
• 3,40E+04 Information element non-existent or not implemented
• 3,40E+05 Invalid information element contents
• 3,40E+06 Message not compatible with call state
• 3,40E+07 Recovery on timer expiry
• 34EF Protocol error, unspecified
• 34FF Interworking, unspecified

This document explains how to check the Diva boards and how to analyze their dysfunctions.