Periscope

The Case For Call Accounting

In terms of ongoing costs, telephone calls will rank in the top 5 for most companies. To put this into perspective for your organisation, you may want to find out what is your current monthly spending on telephone calls.

It is therefore very important to closely manage this expense, and in order to manage effectively you need all possible information.

It is not only in the management of call costs that the Periscope will help but in the general understanding of how the phone system is being used. For most organizations the telephone is the prime point of contact and again information is needed to control this operation.

Most phone systems will output a data stream on all of the outgoing, internal and incoming calls through the system. The data output includes extension number, trunk line, date, time, call duration, number dialed (outgoing and internal call) and in some cases CLID (calling line ID).

The Periscope Call Accounting system collects this information, analysis it and provides easy to use reports. In this way the Periscope will help you to manage this important (critical) organisation resource.

Periscope Call Accounting can contribute to your organization in the following ways...

• Control Call Costs - Industry studies have shown 10-30% decreases in call costs after the implementation of Call Accounting
• Monitor Potential Misuse of Phone System - Call Accounting will help you to pinpoint any misuse of the phone system such as over-long calls, personal calls etc.
• Traffic Studies - Determine how busy you phone system is and what are the busy times. This can help to assign staff numbers, insure correct number of trunk lines and to analyse inter-office traffic
• Phone Bill Comparison - Use the Call Accounting reports to compare against the actual service provider accounts or alternative providers
• Allocation of Call Costs - The Call Accounting is often used to assign call costs between particular departments or individuals
• Call Evidence - In extreme cases the Call Accounting reports have been used to provide more information on cases such as bomb threats, abusive calls etc.

Powerful modern call accounting system

Information is key to successful management; Periscope Call Accounting is designed to provide key information on how your telephone system is being used.

Most telephone systems will provide data on all of the incoming, outgoing and internal calls through the telephone system. The Periscope Call Accounting captures that information, analysis it and presents it in an easy to use reporting format.

The Periscope will help your organisation to answer questions such as...

• How many calls does our reception take?
• What are our busy times of day?
• Do we need more telephone lines or do we have too many?
• Which department makes the most calls?
• What types of calls are costing us the most money?
• What are our most expensive calls and who made them?
• How long do our staff spend on the phone and how many calls do they make and receive in a day?

... and many more.

Periscope 3L

Web based phone reporting

The Periscope 3L is a leading edge product using the latest technologies to provide powerful functionality now and into the future...

In today's business environment the telephone system is in most cases the most important communications facility and one of the highest ongoing cost items in terms of call costs for an organisation.

The Periscope 3L will give management (for a relatively low investment) an important tool and a wealth of 'real' information for the control of such an important business asset.

The Periscope 3L will contribute directly to an organisations bottom line by helping to control costs.

Key Features:

• Full web based operation including Administration
• Formatted report generation in web page
• Exporting of reports to multiple formats e.g. pdf, Word, Excel
• Scheduled reports to be saved to file or emailed to user
• Flexible tariff editing
• Multi-site implementations

 

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