|This division of Wired and Wireless has an
informative new website.
|Click here to go to our new
|Duress and Safety Technologies website
|devoted exclusively to all your duress,
|man-down, and safety alarm systems needs
|Lone worker and man-down duress alarm systems
Increasingly organisations recognise the need to provide increased protection for people in their care. Whether they
are employees in an unsupervised area of the workplace, patients in an aged care facility, plant workers, a mine
worker on a bulldozer 10km away, they'd like you to know quickly if they are suddenly incapacitated or have a problem.
The technology that supports this urgent need is broadly known as Duress Systems. Wired & Wireless offers its unique PACCS solution.
PACCS stands for Platform for Advanced Communication, Control and Security and is an economical extremely flexible system for leading
edge security in any location - across a room, a building, a site, a city or a country.
What system is right for me?
A duress system comprises a set of components brought together in a tailored system to satisfy your unique requirements.
The units that make up the system will differ from need to need. Here are the main questions you need to consider.
| Across a room, house, large building, site, city, country
Message sent by sender pushing button, or man-down tilt switch, no-motion detection. A built-in switch detects if sender is lying horizontal
or not moving. Or pull cord where a message is sent if unit is pulled from the sender’s belt
The transmitter unit (carried by the person) activates an auditory message like an alarm, a visual message like a flashing strobe light, a
voice message, SMS, send message to a computer, or combinations of these
An on-site or off-site telephone or mobile, a computer, an alarm, a light, a pager or other receiving device
|Acknowledgement & escalation
Message can escalate through five or more phones. If first doesn’t answer, then it goes to the next and so on.
Person who finally answers then cancels the escalation (acknowledgement).
| Monitored or non-monitored
Message can also go to central monitoring point like a security company or computer for record keeping.
|Number of transmitters
|How many sending units are required? (How many people require a unit at any given time)
|Three example scenarios
|Here are three hypothetical situations ranging from the simplest to complex
One person in another part of the house or building needs to be able to alert you if there is a problem.
They carry a simple push button wireless pendant (like a remote car lock), and press the button which
rings an alarm and/or flashes a light in your office or room. The alarm also activates a phone message sent to your mobile or land line.
A staff member in an unsupervised area of the factory needs to let you know she is in trouble. She's sitting down but disoriented
She carries a pendant or belt unit on which she pushes the button. This activates an alarm in the office. Remote sensors around the
factory identify where she is and pinpoints her location on a map on the computer screen.
30 workers at a mine site, some working up to 6 kms from the central office, need to be monitored and you need to know if one is
injured or disabled on the ground
- Each worker carries a belt unit with pull cord, alert button and tilt switch.
- If a worker goes down, the tilt switch activates within 30 seconds and sends a voice message to an escalating list of telephones.
Two of these are in the office and three are mobiles. If the first three don't answer, the 4th does and stops the escalation. A message is
also sent to a central computer and to an external monitor, (like a security company).
|What is a Duress system and what does it comprise of?
A Duress system comprises three broad functions;
- Duress alert transmitter (usually carried by the user)
- Master transceiver or message centre which receives and processes the messages and alerts,
- End recipients of the message (a phone or mobile, a flashing light or alarm, a computer or a security monitor.)
|These range from simple to complex.
On-Site - Duress
On-Site - Duress, Man Down
On-Site - Duress, Man Down, Voice
On-Site - Duress, Man Down, Voice, SMS Messaging & Alarm
Wide area - Private Network up to 10km
Wide area- Public Network - anywhere in GSM, satellite
coverage anywhere in Australia
|1. Duress alert transmitters.
|Wearer carries a small unit that has a push button and additional alert signals
depending on your end need. When activated, a variety of message types can be sent, described in the next section
Pendant, pocket or key ring
Simple push button alerts message centre to problem. Pendant can be worn on lanyard or in
pocket.. Superior transmission range. Long life battery and low battery indicator.
Same functionality as above.Wrist unit is worn like a watch
Man-down Belt-worn transmitter
Personal emergency transmitter notifies if man-down via tilt switch. Also has
push button alerts and a pull cord should the unit be suddenly pulled off the belt
2. Central messaging unit and types of messages
The central messaging unit is Master Control, the heart of the messaging and alert system. Its function is to receive
the alert message from a transmitter above, then act in a variety of ways depending on your requirement.
- Activate auditory alarm like a buzzer or siren
- Activate strobe light
- Send voice message to up five phones, escalating through up to five numbers until one answers and resets the system
- Send message to monitoring service
- Send SMS
- Combinations of the above
|3. Advanced options
|The PACCS PBX / NETcall can be programmed to take care of alarms and other events from
PACCS DECT handsets or other 3rd party software. The PACCS PBX / NETcall can react on input from alarm
modules, personal alarms with location information, messages, and data from handsets. Different actions can
be taken for different types of input, for example send a message with request for acknowledge, activate an
output in the system, and send information to an Alarm Location Client. If absent information or a positive or
negative acknowledgement is sent, and the PACCS PBX / NETcall can take another action.
|Wide Area Duress - City and Country mobility
|A compact GPS device which can be used for security and surveillance purposes. It has
been specifically designed to be portable and rugged allowing it to be used in a variety of ways including
surveillance, personal protection, and asset protection such as the tracking of vehicles and boats. The unit
is surprisingly small, fitting into the palm of the hand, but is still packed with useful features such as PACCS
Alert. When the "Alert" button is pushed the device immediately sends information on the units position, direction
and speed to a designated contact and establishes a one way communication channel - an invaluable feature for
|Strong repeater wireless transmitters can extend coverage up to 40kms
Wired & Wireless are experts in Duress Systems
Since the early nineties, Wired and Wireless Solutions International (WWSI) has been an
industry leader and innovator. We have had extensive experience in servicing the duress and
telecommunications requirements of many organisations around Australia and across the world.
We look after more than 5000 wireless sites across Australia and we do similar work with
small and large organisations across the Middle East. Organisations such as Sydney Manly
Hospital, Mackay Hospital, Air Services Australia (nationwide), BOC Gases, Albright and
Wilson and more than 20 airports across Australia have trusted us with their ongoing duress
WWSI is committed to ensuring that our clients receive a system that meets all their operational and budgetary
requirements, along with the very best of service from our skilled engineers, nation wide. Our competitive
pricing policy ensures that our clients receive the best value at the most affordable price.
The WWSI Group offers a cohesive wireless duress safety equipment range which includes an integrated
messaging and alarm platform known as PACCS and is installed in more than 10,000 sites around the world
|Uniquely positioned to provide you with support
- Full range of Duress systems for every application including ruggedised and industrial-rated systems
- Customise software and hardware to meet any specific need
- Available service personnel in every city and major region in Australia
- Full 12 month guarantee on all Duress systems