Voice communications Solutions
Smart and friendly business telephony
Alcatel OmniPCX Office brings you Alcatel's proven experience
in telephony solutions. That way, your business can immediately
benefit from the powerful capabilities this innovative solution
can deliver. OmniPCX Office is the appliance solution particularly
well suited to the SMBs, with requirements for simplicity and
cost rationalization. In the OmniPCX Office family, the Compact
Edition has been designed to specially address very small companies
with up to 12 users.
These include:
- An advanced call server that improves the greeting you provide
to business customers, from the basic greeting to the more
professionnal one with the embedded Call Center solution.
- DECT mobility, so you can be reached, wherever you are.
- Embedded voice mail and personal assistant functions, which
handle calls when you are not available to take them.
- Screen pop-ups that display a contact card that shows who
is calling, so you can provide better customer service.
- E-mail notification that alerts you to messages left in
your voice mailbox.
- High-level telephone services at remote locations for companies
with multiple sites that are connected by an IP link.
In short, the Alcatel OmniPCX Office has everything you need,
making this smart telephone system the driver of your success.
A highly advanced call server to covers all your needs
Alcatel OmniPCX
Office Call Server provides a state-of-the-art company telephone
greeting service for callers. Each Reflexes user is provided
with voice mail service and a personal assistant. The sophisticated
company-level greeting system has been designed to distinguish
between different types of callers. Calls can be routed to pre-defined
Reflexes terminals or workgroups. When there is no reply, calls
can be diverted to an automatic attendant or to another site.
In short, everything is done to make telephones not just smart,
but also user friendly.
A Call Center Solution to enhance Customer Relationship
management
It surely makes
sense to transport voice and data on a single network infrastructure.
This approach reduces costly voice calls between sites and simplifies
on-site cabling by connecting telephones and PCs to the same
cable. Furthermore, whatever the context - headquarters, branch
offices, home workers or mobile workers - voice services are
consistent. The Alcatel OmniPCX Office call server delivers
all this and more. It even provides cost-effective access to
traditional voice communication systems (e.g., PSTN, ISDN and
analog phones) via the pre-installed Media Gateway. Alcatel's
new range of IP phone sets is the right user interface for these
IP-based services; they are fully compatible with Alcatel's
digital phone sets. A single installation can combine IP telephony
and digital telephony, providing the same level of services
for each user. This lets you move to IP, whenever you want.
IP telephony and Voice over IP (VoIP) for easy networking
It surely makes
sense to transport voice and data on a single network infrastructure.
This approach reduces costly voice calls between sites and simplifies
on-site cabling by connecting telephones and PCs to the same
cable. Furthermore, whatever the context - headquarters, branch
offices, home workers or mobile workers - voice services are
consistent. The Alcatel OmniPCX Office call server delivers
all this and more. It even provides cost-effective access to
traditional voice communication systems (e.g., PSTN, ISDN and
analog phones) via the pre-installed Media Gateway. Alcatel's
new range of IP phone sets is the right user interface for these
IP-based services; they are fully compatible with Alcatel's
digital phone sets. A single installation can combine IP telephony
and digital telephony, providing the same level of services
for each user. This lets you move to IP, whenever you want.
![](/images/omnivoice4.jpg)
A strong network infrastructure is essential for supporting
data communications. The network makes it possible to share
information, peripherals, workgroup applications, Internet access,
e-mail, intranet server, etc. The network can also support your
voice communications over IP. Alcatel OmniPCX Office brings
you this solid infrastructure through integrated LAN (local
area network) switches that connect PCs, servers and IP phones.
The system is easy to manage because it is a native IP PBX that
supports IP telephony and VoIP; moreover, it uses DHCP (Dynamic
Host Configuration Protocol) to automatically allocate IP addresses.
For small and medium-sized companies, the Alcatel OmniPCX Office
is thus the perfect solution for voice and data convergence.
Digital phones: the right user interface
Alcatel ReflexesTM
is a complete range of digital phones that are designed to make
communications more efficient. To build these terminals, Alcatel
combined leading-edge telephones, computer components, IP technology
( IP Touch terminals and e-ReflexesTM range) and our unrivaled
experience in creating ergonomic user interfaces. The result
is a range of phones that feature easy-to-use functions, whose
common goal is to boost productivity, while reducing the cost
of installation, training and support. ReflexesTM phones offer
unmatched installation flexibility, through Alcatel's unique
range of plugware options. For example, the multi-ReflexesTM
interface makes easy to add a ReflexesTM set to your system
by connecting it to an exiting Reflexes, without running a new
cable. These connectors transform ReflexesTM telephones into
IP or DECT desktop phones. Using Alcatel's plugware, other communications
tools (such as analog and ISDN devices and ReflexesTM terminals)
can be linked to a Reflexes telephone.
PC telephony: the solution for customer care
PIMphony for
Alcatel OmniPCX Office is a Personal Communication Manager that
links two of the most widely used business tools - desktop computers
and telephones - to provide a powerful, user-friendly phone
assistant that manages everyday phone tasks. PIMphony offers
a complete set of phone services, including call logging, voice
mail and set monitoring, which are continuously available on
the PC, regardless of any other applications that may be running.
Furthermore, company contact databases are integrated with PIMphony
to provide optimal service. PIMphony improves customer interaction
and services, increases personal and team productivity and optimizes
your Alcatel OmniPCX Office investment by adding a new dimension
to phone services.
Enterprise Mobility (DECT)
Mobility in
communications is a vital element for success in today's business
environment. Mobility within the company is the key to greater
staff efficiency and heightened customer satisfaction. The Alcatel
Mobile ReflexesTM range provides all the advantages of Alcatel
OmniPCX Office on a cordless handset. In addition, a number
of new features - improved ergonomics, a large graphic display,
an integrated loudspeaker and a headset connection - have been
built into the handset to make it more convenient and easier
to
Return
Top